Reference

web77 Privacy Policy for Your Account Data

web77 Privacy Policy explains what we collect when you open an account, sign in, and use DANA or QRIS for wallet activity.

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PRIVACY HELP PATH

Get Privacy Answers Before Account Access

A clear contact path matters when you want to ask what we hold or why a check appeared. Use the privacy contact route in our support area and include the phone number linked to your account, without sending a password or wallet PIN. If your question follows activity in Jakarta or elsewhere in Indonesia, we can match the request to the relevant account and payment reference.

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Privacy contact route

Send a policy question through our support contact path with your linked phone number and request type. We use those details to locate the correct account record without asking for your password.

Wallet status query

For a DANA, OVO, GoPay or QRIS receipt concern, share the transaction reference and date. We check the matching status while avoiding any request for your wallet PIN or full secret credentials.

Login data request

If a sign-in or phone verification record looks unfamiliar, tell us through the account help route. We can review the relevant access event and explain the next identity check before making changes.

HANDLING YOUR DETAILS

How We Protect Wallet and Device Details

We keep this policy practical by linking each data category to a defined account or support purpose.

Account details

We may receive your phone number, login identifiers and verification result when you create or access an account. These details support account access and help us respond to requests about your personal records.

Payment references

DANA, OVO, GoPay and QRIS activity can create a reference, amount status and timing record. We use those fields to match a receipt or explain a pending wallet event, not to request your wallet PIN.

Device signals

Your browser or mobile device may provide sign-in time, approximate connection details and device markers. These signals help us recognise an unusual login and ask for phone verification before account changes.

Cookies

Cookies and similar browser storage can keep a session active or remember a basic preference. You can manage browser storage through device settings, though removing it may require another login.

Retention

We retain account, support and payment references only for as long as needed for the stated service, security, dispute and legal purposes. When a record is no longer needed, we remove or separate it.

Your requests

You can ask what personal details we hold, request a correction or ask about deletion where available. We may verify the account phone number first so another person cannot change your records.

Privacy Policy Questions for web77 Accounts

These answers focus on the questions we expect you to have before opening an account or sending a wallet receipt. They explain the practical route for data access, corrections and contact, while the full Privacy Policy remains the controlling text for your account.

The web77 Privacy Policy covers account details, phone verification, device signals, cookies, support messages and payment references linked with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We use your phone number to create and protect the account, complete a clear verification step and locate your records when you ask about access, correction or a payment status.

Yes. The Privacy Policy covers references connected with QRIS, DANA, OVO and GoPay activity, including status and timing used to match a receipt. We do not ask for your wallet PIN.

Use the privacy contact route in our support area and identify the account with its linked phone number. We may complete an account check before sharing personal records with you.

You can request a correction through the privacy contact route. Tell us which field is wrong and provide the updated detail; we may verify your phone number before applying any account change.

Cookies or browser storage can maintain a session and remember a basic preference on your phone. Clearing site data may end the session, after which phone verification or another login can be required.

Account access and related data handling depend on local law. We make the service available where local law permits, including supported Indonesia regions, and may limit access when local rules require it.

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